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What You Agree to When You Use koin28

Every account on koin28 operates under a clear set of terms — covering how your data is handled, what we expect from account use, and how disputes are approached. Availability depends on local law and eligible regions, so read these terms before you start.

Account Use TermsData Handling PolicyJurisdiction-Dependent AccessDANA / OVO / GoPay Payment TermsDispute and Contact Process
koin28 What You Agree to When You Use koin28
HOW WE HANDLE THIS

Data, Cookies, Security and Your Rights

We handle four distinct areas under our legal framework: what data we store, how cookies work on mobile and desktop, how we secure your account, and how long we keep records. Each area has a clear policy and a contact path if you want to act on your rights.

Data Storage and Retention

We keep your account data — including DANA, OVO and GoPay transaction logs — for as long as your account is active and for a defined period after closure, as required by applicable rules.

Cookies and Mobile Sessions

Cookies remember your session state across mobile and desktop so you do not need to log in again on the same device. You can clear cookies via your browser settings at any time.

Account Security Practices

Your account is protected by password authentication and OTP verification on login. Report any unauthorised access through live chat immediately so we can freeze the account and investigate.

Your Rights and How to Act on Them

You can request a copy of your stored data, ask us to correct inaccuracies, or request deletion when your account is closed. Submit these requests in writing via our policy email channel.

LEGAL CONTACT PATHS

Reach Us About a Policy Question

If something in these terms is unclear or you want to request a change to how your data is held, our support team handles policy queries directly. Reach out through the channel that works for you — we respond to legal and account queries separately from general game support so your concern gets the right attention.

Live Chat Support Open the live chat from your account dashboard to raise a legal or data query. Our team routes policy questions to the right department without delay.
Email Policy Team Send a written query to our policy email address shown in the account help section. Written requests for data access or deletion are handled through this channel.
Account Help Centre The help centre lists step-by-step paths for common legal requests — including how to close an account or request a data summary tied to your DANA or OVO wallet.

Common Legal and Policy Questions

These are the questions we get asked most about our terms, your rights and how policy decisions work on koin28. If your question is not here, reach us through live chat or the policy email channel.

These terms apply to anyone who opens a koin28 account and uses the platform where local law permits. Eligibility depends on your region and local regulations.

Yes. Submit a written data access request through our policy email channel. We will confirm receipt and provide your account data within the timeframe set by applicable rules.

Wallet identifiers linked to your account are used only for payment processing and verification. We do not share them with third parties outside of what is required to process your transaction.

Local law takes precedence. If a conflict exists, you should not use the service until it is resolved. We recommend checking local legal requirements before opening an account.

Request account closure through live chat or the help centre. Data tied to your account — including GoPay and OVO transaction records — is retained for a defined period after closure as required.

Yes. We notify you through your registered contact before significant changes take effect. Continuing to use your account after that notification means you have accepted the updated terms.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.