Reference

How koin28 Handles Your Data

Here is exactly what we collect, why we collect it, and who can see it. This policy covers everything from your DANA, OVO and GoPay wallet activity to the device you log in from, so there are no surprises when you bank or play.

Wallet depositsLogin device dataAccount recordsYour right to delete

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HOW WE PROTECT IT

Our Handling of Your Information

We keep this policy simple because the rules behind it should be clear. Your account data moves over an encrypted connection, your wallet transaction history is visible only to you from inside the lobby, and our team only pulls up your records to investigate a payment or a login you flagged. We keep what we need to run the account and to meet record-keeping expectations. Cookies help us remember you between sessions, so you do not have to approve your device again every time you open the app. You can clear them from your browser or device settings whenever you like.

Encrypted connection

Your login and payment details move over a secured connection, so a DANA or GoPay deposit on your phone routes to us without the data being readable in transit.

Session cookies

We store a small piece of data to keep you signed in on your usual device. Clear it, and the next login simply asks for your OTP confirmation again.

Wallet verification

A withdrawal request is matched back to the verified DANA, OVO or GoPay account on file, so funds only ever head to the wallet you first confirmed.

Your deletion right

You can ask us to remove your account and the personal data tied to it. We handle deletion requests through support and confirm once it is done.

Who to Ask About Your Data

Got a question about what we store, or want something corrected or removed from your record? Talk to our support team. We pick up messages across every channel, so reach out whichever way is easiest for you.

Live chat Starts inside your account, right next to your wallet balance. Use it to ask anything about your stored data or change your contact details on the spot.

Email Send a privacy request to our support address with your registered account ID. We reply with what we hold and, where you ask, we arrange deletion for you.

In-account requests Some changes are instant from your side, like updating your phone number for login or checking your wallet transaction history before you contact us.

The Scope of This Privacy Policy

koin28 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

This privacy policy applies whenever you access koin28, whether from your phone or desktop, and to any data you give us or that we gather as you use the platform. We collect the details you provide when you register, keep records of deposits and requests made

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through your account, and log technical information like device type and IP address when you log in or complete a payment. When you transact via DANA, OVO or GoPay, we receive the confirmation and reference details from that wallet so your account wallet stays accurate. We
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do not sell your personal data to anyone. We use what we hold to run your account, process transactions, prevent misuse and keep you in the loop about policy changes. Availability of the service, and the data exchanged with it, depends on local law and is
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limited to eligible regions where the law permits access.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Privacy Questions, Answered

These are the questions players actually write to us about. If yours is not here, the support team will be quick to help.

We keep the details you give at registration, records of your deposits, withdrawals and activity through DANA, OVO or GoPay, and technical data like device type and IP address from your logins.

No. We do not sell your personal data. Limited information moves only to process a transaction you started, mainly the wallet provider handling your DANA, OVO or GoPay payment.

Open the account area in the lobby to view your wallet history and profile details. For a full record request, contact support with your account ID and we will outline what we hold.

We log device type, IP address and login events to recognise your phone and to keep your account secure. This helps us spot a new device before we let it through the OTP step.

Send a deletion request through support with your registered details. We remove your personal records associated with the account and confirm once everything is closed out.

Yes. Your wallet transaction history is visible only to you inside the account. Payment confirmations we receive are used purely to keep your wallet balance accurate.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoKoin28 Glossary InfoTerms & Conditions

How koin28 Handles Your Data

Our Handling of Your Information

Who to Ask About Your Data

Privacy Questions, Answered

01 What personal data does koin28 keep about me?

02 Does koin28 share my data with anyone?

03 How do I see what data is stored on my account?

04 Why do you collect my device and login data?

05 How can I delete my account and its data?

06 Are my DANA, OVO and GoPay transactions kept private?

Privacy Policy

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