Reference

The Terms That Run Your Account

These are the rules that apply every time you log in, top up or cash out on koin28. Short version: keep your details accurate, play within your own limits, and understand how DANA, OVO or GoPay move your money before we process anything.

Account responsibilityDANA depositsOVO transfersGoPay paymentsWithdrawal rules

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GET IN TOUCH

Talk to Us About Terms

If a term is unclear, or you want to question a decision we made on your account, we would rather hear from you than have you guess. Reach out through a channel you already use on your phone.

Team online

Live chat

Our chat sits in the lobby, mobile friendly, so you can ask about a term without leaving the app or your browser tab.

Email

Send account and policy questions to our support address. Keep your registered phone number handy so we can match you to your profile.

Account messenger

Once logged in, use the in-account message box for anything about your terms, from withdrawal holds to verification requests.

HOW WE HANDLE IT

Data, Security and Your Terms

Your account details and transaction history are treated as private. We hold data only as long as your account is active or as local rules require, and we use it to process your DANA, OVO or GoPay payments and keep your login secure. You can ask us to view, correct or remove your personal data at any time. Ask for a change to a term that affects you and we will confirm it in writing. We verify withdrawals through your wallet to cut down fraud, so keep the phone number tied to this legal-notice anyway.

Data handling

We keep your personal and transaction data only while it is needed for your account, and we delete or anonymise it when local rules say we can.

Account security

Your login works from browser or app, and any change to your registered details sends a confirmation so you know nothing moved without you.

Withdrawal checks

Before any payout clears, we verify the wallet it goes to, matching your DANA, OVO or GoPay account to the one registered.

Request changes

Write to us to review, correct or delete your data. We respond through the same channels you use to message support.

What These Terms Cover

koin28 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

These Terms & Conditions sit between you and koin28 for every deposit, bet and withdrawal on your account. They cover how you open an account, how we verify it, how wallet payments work, and when we can suspend or close it. Available where local law and

1
your eligible region permit it — what applies in your area is determined by local rules, not by anything we promise here. Each time you fund your balance through DANA, OVO or GoPay, you agree the transaction moves through that e-wallet under its own provider terms
2
as well as ours. We may update these terms from time to time, and we will let you know through your account or by email before an update takes effect. When you deposit via DANA, OVO or GoPay and confirm with your wallet PIN, that confirmation
3
is your binding agreement to the amount and the round. If anything in these terms conflicts with local law where you live, local law wins.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Terms Questions, Answered

The questions people actually send us about these terms, answered straight.

A deposit sent to a wrong wallet number can usually be reversed, but only if you contact support before we process anything else. Keep the wallet reference so we can trace it.

Yes. Send us a request through support and we will remove your data where local law allows. Withdrawal and security records may be held longer if rules require.

We suspend when we see a repeated breach of these terms, like false details or a transfer that fails verification. You will be told why, and you can appeal through support.

We update them when payments or local rules change. Before any update takes effect, we give you notice through your account or email.

That goes through the same support channels, live chat or email. Have your wallet reference ready so we can find the transaction and release it once verified.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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The Terms That Run Your Account

Talk to Us About Terms

Live chat

Email

Account messenger

Data, Security and Your Terms

Terms Questions, Answered

01 What happens if I enter a wrong detail when topping up with DANA?

02 Can I ask koin28 to delete my personal data?

03 How does koin28 decide when to suspend my account?

04 Do these terms change often?

05 Who do I contact about a withdrawal held for verification?

Terms & Conditions

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